Refund policy
Right of withdrawal
In case of purchase of products on www.monopole.it the User has the right to withdraw from the contract without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw by means of an explicit declaration sent to the contacts indicated.
Effects of withdrawal
If the User withdraws from this contract, all payments made to the Owner will be refunded, including delivery costs, without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract. Such refunds will be made using the same means of payment used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not have to bear any costs as a consequence of such refund. The refund may be suspended until receipt of the goods or until the User has demonstrated that he has sent back the goods, whichever is earlier.
The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is respected if the User returns the goods before the expiry of the 14-day period. The User is only liable for the decrease in value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
The costs of returning the goods will be borne by the User.
Limitations on the right of withdrawal
Returned products that are damaged or used in a manner other than strictly necessary will be refunded after deducting the decrease in value resulting from the damage or use. Refunds are excluded when the decrease in value is total.
The User is requested to include a copy of the delivery document received inside the package.
The right of withdrawal is in any case excluded in relation to:
- goods made to measure or clearly personalized;
- the supply of goods which are liable to deteriorate or expire rapidly;
- the supply of sealed goods which are not suitable for return for hygiene or health protection reasons and have been opened after delivery.
If one of the above exceptions is applicable to the goods purchased by the User, the latter will not be able to exercise the right of withdrawal.
Applicability of the withdrawal clauses
The clauses concerning the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who can be classified as a consumer, i.e. the User who acts for purposes outside of his/her entrepreneurial and professional activity.
Legislative references
- Legislative Decree 21/2014 – implementing Directive 2011/83/EU on consumer rights.